• All returns must be pre-notified. Prior to returning any defective products please request a Return Authorization. To request a Return Authorization, use our Contact Form. Complete the form and include your original order number, which products you wish to return, and the reason for your return. Customer Service will respond via e-mail within 2 business days.
• All items must be returned within 30 days of receipt for exchange or credit.
• For all orders, please allow up to 2 weeks to receive your replacement or credit.
• Please, obtain a tracking number from a shipping carrier when sending a return. We are not responsible for returns lost on the way to us.

When returning your package please include:

• Order ID Number
• A note telling us what the problem was.

Returning of malfunctioned or incorrectly shipped items

• All items must be returned within 30 days of receipt for refund or exchange.
• Shipping charges will be refunded after we have received and verified the condition of the product for malfunction items.
• Incorrect items won't be accepted if their packaging is open or item is used.
• Items returned for malfunction exchange will be shipped out via Standard service at no extra charge.

Returning of unwanted items

• Returns are not allowed for: change of mind, unsatisfied with product or product result.
• We are not responsible for any shipping charges for the unwanted items.

Returning videos/DVDs

• Due to the ease of duplication, video and audiotapes are returnable only if the seal is unbroken.
• You may return unopened videos for up to 30 days after purchase. In exchange, you will receive either refund in the amount of the purchase (minus the cost of shipping and handling) or a replacement item of the same value.
• We can only accept opened videos for return if they were defective, in which case we will send you another copy of the same video at our cost or refund credit card.
• We cannot offer credit or an exchange for a different product for any video that has been opened.

We are dedicated to carrying only the highest quality products and maintaining attentive customer service. We hope you have been and will be happy with our services.