Play Passions Return and Exchange Policies
Play Passions is dedicated to carrying only the highest quality products and maintaining attentive customer service. We hope you have been and will be happy with our services.
- All returns must be pre-notified. Prior to returning any defective products please request a Return Authorization. To request a Return Authorization, use our Contact Form. Complete the form and include your original order number, which products you wish to return, and the reason for your return. Customer Service will respond via e-mail within 2 business days.
- All items must be returned within 30 days of receipt for exchange or credit.
- For all orders, please allow up to 2 weeks to receive your replacement or credit.
- Please, obtain a tracking number from a shipping carrier when sending a return. We are not responsible for returns lost on the way to us.
When returning your package please include:
- Order ID Number
- A note telling us what the problem was.
Returning of malfunctioned or incorrectly shipped items
- All items must be returned within 30 days of receipt for refund or exchange.
- Shipping charges will be refunded after we have received and verified the condition of the product for malfunction items.
- Incorrect items won't be accepted if their packaging is open or item is used.
- Items returned for malfunction exchange will be shipped out via Standard service at no extra charge.
Returning of unwanted items
- Returns are not allowed for: change of mind, unsatisfied with product or product result.
- We are not responsible for any shipping charges for the unwanted items.
If you have any questions about returns or exchanges, please contact us.
